Refund policy

Returns & Exchanges

At Zaviera, we carefully inspect every order before dispatch to ensure it reaches you in perfect condition.

We accept returns or exchanges only if:

* You receive a damaged or defective item.
* You receive an incorrect item.
* Your order arrives with a missing item.

Please contact us within 48 hours of receiving your order and provide your order number along with clear photos or a video showing the issue.

Items must be unused and in their original condition and packaging.

Non-Returnable Items

We do not accept returns or exchanges for change of mind, incorrect product selection, or normal wear and tear.

Jewelry that has been damaged due to improper handling, exposure to chemicals, perfumes, water, or other substances is not eligible for a return or exchange.

Refunds

Once your request is reviewed and approved, we will provide the appropriate resolution, which may include a replacement, exchange, or refund.

If a refund is approved, we will inform you of the refund process and applicable timeframe.

Return Shipping

If the issue is due to Zaviera sending an incorrect, damaged, or defective item, we will coordinate the return process with you.

For any questions regarding returns or refunds, please contact us through our customer service email.